Booking of Our Transportation Services

You must check the details of your bookings carefully, and provide all the information we need to arrange your booking (your requirements, contact details and etc.).

You must ensure everyone in your group complies with our terms and (where applicable) the service provider\’s terms, which you saw and accepted during the booking process. You acknowledge that if you breach them:

• you might have to pay additional charges
• your booking might be cancelled
• your driver may refuse to transport you

By making a booking, you are confirming that you:

• have read and accept the service provider's terms
• agree to contact the service provider directly about anything that goes wrong
• understand that the service provider is responsible for arranging and providing your private transportation, choosing routes, setting prices and providing all relevant information

For any airport pickup, you must give us your flight details at least 24 hours before your pick-up time, so we can adjust it if your flight is delayed.

You must be 18 years old or older to make a booking, and any passenger under 18 years old must be accompanied by a responsible adult.

You must ensure that no passenger behaves inappropriately (e.g. being abusive or doing anything that might endanger someone).

You must ensure that you choose private transportation that is suitable (in terms of number of passenger, amount of luggage, accessibility requirements and etc.).

At and around your pick-up time, you must have the phone (whose number you entered when booking) turned on and able to receive calls/texts, in case the driver needs to contact you. We cannot guarantee they will be able to reach you through messaging applications such as WhatsApp.

You must ensure all passengers are at the pick-up location on time.