Terms and Conditions

We shall not be liable for damages of any kind arising out of changes to the rates, route, timetable, itinerary in respect of the product or service due to unforeseen circumstances or circumstances beyond our control.

The company shall be exempted from liability for loss, injury or damage to property or personal accidents, delays irregularities or the occurrence beyond our control.

We have the right to stop you from making any bookings, to cancel any bookings you have made, and/or to stop you from using our platform, our customer service, and/or your individual account. We will only do this if in our opinion there is a good reason to, such as: fraud or abuse, non-compliance with applicable laws or regulations, inappropriate or unlawful behaviour (e.g. violence, threats, invasion of privacy and etc.) in relation to us, any of the companies we work with – or anyone else, for that matter.

If we cancel a booking as a result, you will not be entitled to a refund. We may tell you why we cancelled your booking, unless telling you would (a) contravene applicable laws and/or (b) prevent or obstruct the detection or prevention of fraud or other illegal activities. If you believe we incorrectly cancelled your booking, contact our customer service team (vancellentcs@gmail.com or +60 12-606 1728).

To the extent permitted by mandatory consumer law, we will only be liable for costs you incur as a direct result of a failure on our behalf. This means, to the extent permitted by law, we will not be liable for any:

• indirect loss or indirect damage
• inaccurate information about a service provider
• product, service or action of a service provider or other business partner
• mistake in an email address, phone number or credit card number (unless it is our fault)
• force majeure or event beyond our control