Inquiry and Complaint

If you have any inquiry or complaint, please contact our customer service team (vancellentcs@gmail.com or +60 12-606 1728). This can help us to help you as quickly as possible by providing:

• your booking confirmation number, your contact details and the email address you used when booking
• a summary of the issue, including how you would like us to help you
• any supporting documents (e.g. bank statement, pictures, receipts and etc.)

All inquiries and complaints are recorded, and the most urgent ones are treated as highest priority.