Reward System

We may issue reward to you, in terms of e-voucher, at our sole discretion and subject to any individual reward criteria that apply. If we make a clerical error in calculating your reward, we can always change or correct any balances shown.

You might, for example, get a reward by referring a new user to us or in some rewarding program or by making a certain number of bookings in a given time period.

To receive any type of rewards, you must, when qualifying for and using the credits:

• have an account with us
• be at least 18 years old
• meet the individual reward criteria
• not violate the rewards terms

When a reward is available, the individual reward criteria will explain how (and if) you qualify for it. There may be:

• time-sensitive restrictions (e.g. offers with expiration dates)
• platform restrictions (e.g. promotional codes that can only be used in our app)
• a minimum spend (e.g. a reward that you will only earn when you spend at least a certain amount on a booking)
• a maximum reward value (for either monetary or non-monetary rewards)

Rewards cannot be sold or transferred in any way to a third party. In the event of an account holder is dead, his account will be closed and his rewards (if any) will be cancelled.

If you have various e-vouchers with more than one expirationdate, the e-vouchers with the earliest expiration date will be used first.

We reserve the right to cancel any reward that was obtained by fraud.

If you did not receive a reward that you should have, contact our customer service team (vancellentcs@gmail.com or +60 12-606 1728) not more than 12 months after you qualified for it. Please provide any supporting documentation that you have. If you do not execute this within 12 months, you will not be able to claim the reward.

All e-vouchers have an expiration date, which you will find in the “e-vouchers” section of your individual account.

All data, including personal data, will be processed in accordance with our privacy policy and applicable data protection laws and regulations. It will be shared with group companies or service providers as required by the reward program. Lost, stolen or expired rewards will not be replaced.

Your obligations:

• You are responsible for making sure that all information is (and stays) correct, complete and up to date
• If we ask you for proof of identity, please provide it within 30 days
• You are responsible for keeping your personal account sign-in details safe and secure
• You may not use your rewards in any way that is misleading, unfair or harmful

If you do not adhere to the rules and regulations of the company, we may automatically suspend or cancel your individual account.

We may change, suspend or end any aspect of the rewards. In particular, we might change these rewards terms, which users we allow to have rewards we provide, the expiration dates of any rewards and any individual reward criteria at anytime.