Fees and Payment

When you make a booking, you agree to pay the transportation fee, including any taxes and charges that may apply.

If you know of or suspect any fraud or unauthorized use of your payment method, contact your payment provider, who may cover any resulting charges, possibly for a fee.

Transportation fee stated includes any tolls, traffic charges and peak surcharges.

If the vehicle needs to be repaired or cleaned because someone in your group has done something unreasonable, you will be responsible for the cost of repairs or cleaning of the vehicle.

Transportation fee exclude excess baggage charges, personal and baggage insurance and tips for drivers and guides.

Transportation fee stated in the website is subject to 6% service tax (SST) unless otherwise specifically stated.

Stripe is the payment gateway for Vancellent’s website. All payment will be in MYR currency. Customer’s merchant or bank charges including currency exchange charges will be borne by the customer.