Refund and Cancellation Policy

There will be no refund for cancellation within the 7 days before the scheduled service day. Any agreed refunds will not cover lost of foreign exchange rate differences and bank charges.

REFUND AMOUNT FOR CANCELLATION (PLEASE CONTACT CUSTOMER SERVICE,vancellentcs@gmail.com OR +60 12-606 1728)

Above 30 Days before the scheduled service day - 80%

8 to 30 Days before the scheduled service day - 50%

0 to 7 Days before the scheduled service day - 0%

You will not be entitled to a refund if your ride doesnotgo ahead as planned because:

• the driver/service provider is not able to contact you
• one or more passengers is not at the pick-up location on time, and you haven't requested a new pick-up time
• you request unreasonable changes to the pick-up time or journey
• you do not tell us/the service provider/the driver about a change you want to make
• you have provided incorrect details when booking your private transportation (e.g. pick-up location, contact details, number of people, amount of luggage and etc.)